Why is my internet connection slow?

There are a number of issues that can affect the speed of your internet connection.

The first thing to check is whether you have exceeded your monthly data allowance.  You can login to myWebshield here to check your current data usage. If you have not logged in to myWebshield before, or have forgotten your password you can set a new password here.  If you need additional data, or want to transfer to a new plan, please check our website webshield.net.au for available options, or contact us by completing this form.

The quality of your telephone line can have a big influence on internet speed.  If you are experiencing crackling or hissing on your telephone line it could indicate faulty wiring either inside or outside your premises.  Call your voice telephone provider (eg Telstra, Optus etc) to resolve these issues, which can improve internet speed.

Hardware problems can be another source of internet speed issues.  If your modem is over 5 years old we recommend that you consider upgrading to a new modem.  Newer hardware is generally more stable and reliable and can improve your connection.  ADSL noise filters that are connected to your phone cables can also deteriorate over time, and can also be the source of connection and speed issues.

Of course there could be other technical reasons including harware configuration, network faults and exchange congestion.  Please contact us here with a description of your problem, and if the problem is intermittent, include the time of day the problems occurs.

If experiencing slow speed please follow these instructions to carry out a speed test,  and include the reults when you contact us.
  1. Go to www.speedtest.net
  2. Click on "Begin Test" - It usually takes a minute or two to complete
  3. When completed click on "Share this Result"
  4. Click on "Copy"
  5. Paste the link in your message to us

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