Microsoft Outlook 2010 - Guide

Email configuration for Microsoft Outlook 2010

This guide will help you configure your webshield email address in Microsoft Outlook 2010

Step 1

·         Open Microsoft Outlook 2010.

·         NOTE: If this is the first time you have used Outlook 2010, you will be presented with a setup wizard. if so, skip to Step 5.

Step 2

·         Click on the File tab at the top left of the screen.

Screenshot: The default screen with 'File' at the top left

Figure 1: The default screen with 'File' at the top left

Step 3

·         The File screen will open. Click on Info in the left column.

·         Click the Account Settings button and select Account Settings…

Screenshot: Account Information

Figure 2: Accessing Account Information

Step 4

·         The Account Settings window will appear. Click the New… button to start the Add New Account wizard.

Figure 3: Accessing the Add New Account wizard

Step 5

·         With “E-mail Account” Radio button selected - Click Next to continue the wizard.

·         Select Manually configure server settings or additional server types radio button from the list.

·         Click Next to continue the wizard.

Screenshot: Selecting 'Manually configure server settings or additional server types'

Figure 4: Selecting 'Manually configure server settings or additional server types'

Step 6

·         Select Internet E-mail from the list, and click Next.

Screenshot: Selecting 'Internet E-mail'

Figure 5: Selecting 'Internet E-mail'

Step 7

·         In the Your Name field, type your given name or business name - this is how your name appears when people receive email from you.

·         In the E-mail Address field, type your Webshield email address, e.g.,

·         For the Account Type, Select POP3.

·         In the Incoming mail server field, type

·         In the Outgoing mail server field, type

·         In the User Name field, type your Webshield username including “” at the end of your username.

·         In the Password field, type in the corresponding password for your username.

Figure 6: General email settings

Step 8

·         Click the More Settings… button. The Internet E-mail Settings window will open.

·         Click the Outgoing Server tab at the top of the window.

Figure 7: More Settings

Step 9

·         Click the checkbox next to My outgoing server (SMTP) requires authentication.

·         Ensure Use same settings as my incoming mail server is selected.

Figure 8: Outgoing Server settings

Step 10

·         Click the Advanced tab at the top of the screen.

·         Underneath Incoming server (POP3) check the tick box alongside the option This server requires an encrypted connection (SSL).

·         Underneath Outgoing server (SMTP) set Use the following type of encrypted connection to TSL in the drop down menu.

·         Next to Outgoing server (SMTP) change the number from 25 to 587.

·         Next to Incoming server (POP3) check the number is 995.

·         Under Server Timeouts Increase the server timeout period to around 3 minutes

·         Under Delivery Tick the box to “Leave a copy of message on the server”

·         Choose to leave a copy for 1 day(s) – (It is optional to increase this – but keeping it low will help keep your mailbox size down. THE EMAILS ARE STORED SAFELY ON YOUR OUTLOOK SOFTWARE)

·         Tick option “Remove from server when deleted from “Deleted Items”

·         Click OK to return to the wizard.

Figure 9: Advanced server settings

Step 11

·         Click Next to complete the wizard. Outlook will begin a test.

·         If all your settings are correct, Outlook will advise you that all the tests completed successfully. Click Close to finish the wizard.

Screenshot: Test Account Settings

Figure 10: Testing your account settings

Step 12

·         Click on the Finish button to complete the Add New Account wizard.

Screenshot: Congratulations!

Figure 11: Congratulations

Congratulations! Microsoft Outlook 2010 is now configured for use.

Further Assistance

If you wish to use IMAP instead of POP3 - refer to IMAP details on our knowledgebase page:

If you are still having trouble setting up your webshield email address or would like to clarify some of the steps, pleasecall us on 1300 309 121 – or use a personal free webmail account (e.g. gmail) to send us an email at

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