Domain Email Customer Setup

cPanel Mail features – A Basic Introduction


1, How to log in
2, Add, remove & edit email accounts
3, Email Forwarding
4, Spam Controls

How to log in

- Open you web browser (Internet Explorer, Firefox, Safari, etc) and type into your address bar: Then Press Enter

- This should take you to the Login page which looks like this:
All you need to do is to type in the username and password given you by Webshield and press Login

Add, remove & edit email accounts

The Main cPanel Page looks like this:

(Unless you have webshield Website hosting setup you will only use the Mail options. 
Anything below this on the page will not result in useful changes.
It is advisable to leave these other settings alone unless told otherwise)

- Click the Email Accounts button to open the page to add or edit existing accounts
This is how it should look (apart from the domain name being blurred out)

At any point you can return to main cPanel page by clicking on the  Button at the top left

Adding a new email account

- Simply type in the desired email address (which will automatically end with @[mydomain] or similar)
- Type a password of your choosing into both the password boxes
- Select how much email you will allow this user to have
- Click Create Account.
That's it the new email address will be created.

Change email account password

- Click on Change Password next to the account you wish to alter
- Type in the new password of your choosing into both the password boxes
- Click Change password

Change account quota (how much email they can have before they get told: mailbox full)

- Click on Change quota next to the account you wish to alter
- Type in a different quota or select Unlimited
- Click Change Quota

Deleting an account

- Click on Delete next to the account you wish to alter
- Click Delete (NOTE: emails in this email account will be lost)

Email Forwarding Setup

Email forwarding can be very useful if people are away. You can set up to temporarily redirect all mail from on address to another. This is setup using “forwarders”. Here is a brief guide to setting them up.

This will take you to a page that looks like this

Adding a Fowarder

- Enter the Address you wish to forward the mail from (eg: fred)
- Enter the complete address you wish to forward the mail to 
- Click Add Forwarder

Deleting a forwarder

- Click on Delete next to forwarder you wish to remove
- This will take you to another page (below) where you can click Delete, then select Go Back to get back to the forwarders page

Spam Control

First you need to understand the two stage filtering process used for spam filtering. Here is a diagram to illustrate how spam is filtered.

As you can see Spam control is divided into two parts:
1, SpamAssassin marks all incoming emails and discards obvious spam
2, BoxTrapper traps the “could-be-spam” emails which are marked as less that the SpamAssassin reject threshold, but are still rating as fairly likely to be spam

Here's how to control these two tools to effectively control incoming spam:


NOTE: Any changes made to SpamAssassin will affect all users with emails you host

Once inside the SpamAssassin page we can active SpamAssassin and set the threshold below which spam will be totally rejected (and deleted without any way of retrieving). A good starting value is 5.5. You can alter this at any time. Setting this lower will cut out more spam, while setting it higher will relax the settings allowing more spam through.

Exceptions to Spam filtering

You may now wish to add certain exceptions to this filtering rule. For example you may wish to allow emails from a newsletter you have subscribed to or a committee you belong to. Such exceptions are called “Whitelisted addresses”. If we want to “Blacklist” an address, that would mean we forbid any senders from that address sending to us. This is useful if you constantly receive unwanted emails from the same source.

To blacklist or whitelist address click on the “Configure SpamAssassin” button near the bottom of the page. At the bottom of the page you will see boxes to add Whitelist addresses.

You can add a simple address like
You can also add addresses in various “wildcard” formats. NOTE: using an * means: any name here. Eg:
* – will allow anyone with an email address ending with to send to you without SpamAssassin filtering their messages out
You could also do: *@* allowing any sender ending in to send to you without filtering
… don't be too silly here: *@* would mean you have no filtering at all

REMEMBER: to press the “Save” button when you're finished

Blacklisting addresses works the same way. However, you now need to add a number of times these senders get to send to you before you block them. The default setting of 5 is pretty aggressive, you might like to start with 8-10. You can always reduce this if you need to later.
REMEMBER: to press the “Save” button when you're finished


Once inside the BoxTrapper menu we can see the accounts that have Boxtrapper enabled, and select manage to make changes. Unlike SpamAssassin, BoxTrapper allows individual user changes.

Once inside you will see the option to enable or disable BoxTrapper for the chosen account

BoxTrapper general configuration

1, Select BoxTrapper configuration from the Boxtrapper page
2, Ensure the email address is set for the account you are enabling boxtrapper for
3, Add a name for yourself (this can be anything, its just for you reference and may appear on emails you allow to be delivered)
4, Set the number of days you wish BoxTrapper to hold these trapped emails for before deleting them
5, Set the threshold. In the example you will see it is set to -2.5 which means that it will trap any emails scoring 2.5 below the SpamAssassin threshold (We suggested it to 5.5 SpamAssassin threshold above). 
This would mean emails rating 0 - 2.4 would go straight through to your inbox
Emails rating 2.5 – 5.4 would be held by BoxTrapper for the set number of days for your review
Emails rating 5.5 and above would be classed as Spam and deleted by SpamAssassin

Blacklisting, Whitelisting, or setting up to ignore from a particular sender

1, From the BoxTrapper page select: “Edit White/Black/Ignore Lists”
2, From the next page, choose which list you wish to alter: Blacklist (Senders you don't want anything from), Whitelist (Senders you want to get through to you without any filtering) or ignore list
3, Then you can add sender addresses similar to the ones in the example list
Note: You need to add each new address on a seperate line, and you need to us “/”between ever non-letter in the email address
4, Press “Save”

Managing the held emails

1, Select Review Queue from the BoxTrapper page
2, Find the date of the email you want to review by clicking on the dates on the right and left of the page
3, Tick the box next to the trapped email you wish to delete or deliver
4, Choose “Delete” if you this its and unwanted email (This may not blacklist this sender)
or choose “Whitelist & Deliver” to send this mail through to you inbox, and to whitelist this sender for next time
5, Click Submit

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